Shipping & Returns

FREIGHT COSTS
There is no charge for freight on orders greater than $200 unless otherwise noted within pricing information on product pages. NewPro makes every effort to package lighter weight, lesser expensive items into planter pots so that these items ship freight free, in turn we can offer these items at a lesser cost to you. Occasionally, bulk orders of small items such as foam collars or liners may not fit into pots and therefore will have a freight charge added to the invoice. There is a $15 charge added to all orders less than $200.
This applies only to orders within the Continental United States.
Please call our toll free number 800-869-9285 to discuss freight costs outside of the Continental United States.

METHOD OF DELIVERY
Whenever possible, domestic shipments will be made via UPS (United Parcel Service), or FedEx Ground. It is our policy to ship via the most economical means possible. Air freight shipments and optional extra fast delivery services from some shippers are available upon request at additional cost to the purchaser. Export shipments must be arranged on an individual shipping destination basis.

WHEN CAN YOU EXPECT DELIVERY?
Orders are shipped within 24 hours. Whenever possible, please order before twelve noon (EST) to save one day shipping time. Call toll free to confirm product availability, shipping information and any additional charges for special delivery.

SHIPPING DAMAGES OR SHORTAGES
We thoroughly inspect all packages before shipping and great care is taken to ensure that all of our products are adequately packaged. Unfortunately, damages to occur during shipping. Before signing to accept your shipment, we encourage you to inspect all packages. 

Please follow steps indicated below to ensure the carrier's liability in the event of a damaged shipment:

 • Immediately count all cartons.

 • Examine carton exterior for any visible damage.

 • If you suspect damage has occurred, open cartons in the presence of the driver.

• If notable damage is found, indicate the nature and extent of damage on the bill of lading or freight bill if signing to accept, or you may refuse to accept any damaged package noting that the box is being refused due to damage.

Sometimes damages are not apparent and are not discovered until after the driver has already left. In the event that this occurs, please immediately contact NewPro at 800.869.9285 so that we may replace the damaged merchandise to you and file a claim with the carrier.

NewPro must be notified within (5) days of receipt of damaged merchandise. Failure to notify NewPro of any damages within (5) day of receiving damaged merchandise may affect our ability to replace any products at no charge due to time constraints for filing damage claims with the carrier.

You MUST KEEP all shipping boxes, packing material, and the damaged items for the carrier to inspect before any reimbursement or credit will be made to your account.

RETURNS
No merchandise may be returned without our advanced consent. All authorized returns carry a RESTOCKING CHARGE of 50% to cover shipping and handling to customer's location and call tag shipping for pick up and return to NewPro warehouse. Authorized returns must be received in sellable condition. Credit is subject to be withheld if merchandise is not sellable. There is a 30 day limit on all returns from the date of invoice. Unauthorized returns will be refused. Only stock items are returnable. • NO RETURNS ON ROCKAFILLER™ PRODUCTS •

CLOSED FOR HOLIDAYS
NewPro Corp. closes in recognition of many major holidays. Please mark your calendar as we will be closed for the following holidays each year.
• Christmas Eve thru New Year's Day • Thanksgiving: Thursday & Friday • Labor Day • Memorial Day • July 4th