Back In Buildings: Issues Interiorscapers Are Seeing in Revived Accounts
The sudden lock down of businesses due to COVID-19 disrupted the regular plant care schedules of interiorscapers across the nation. With suspended plant care services and restricted access to buildings, many plants were left for days and weeks without care. As states and businesses start to open back up, many interiorscapers are left dealing with various issues caused by restricted access. Here are some common problems industry pros are seeing as access to accounts are slowly being reinstated.
Lack of Light
Office buildings often have lights with motion sensors installed to help save on energy costs. When a large portion of the workforce is no longer moving around and working within a building, the lights stay off. As a result, many plants haven’t had adequate lighting for weeks. Plants don’t thrive without light. As interiorscapers work to revive salvageable plants, many are moving them to better lit locations within the offices.
Interiorscapers will frequently have to adjust plant care when the weather changes and offices switch from air conditioning to heat or vice versa. However, the sudden shut down of office spaces also meant that HVAC systems were adjusted or turned off to help preserve energy costs. The change in temperature can shock some plants. Depending on the region, interiorscapers may have to work with facilities managers on a recommended temperature to both keep plants healthy and energy bills low.
Lack of Water
Since businesses have closed to outside vendors and visitors, many plants haven’t had a regular care or watering schedule. A few interiorscapers have guided clients on their plant’s watering requirements, while other interiorscapers have been completely cut off from servicing their accounts. Though some “splash and dash” happened before lockdown, any residual moisture has likely since been used.
Some plants without normal levels of care will almost certainly need to be replaced. Replacement plants are one of the biggest costs of doing business. In regular times, the responsibility of who pays for the replacements would depend on contracted service terms. However, these aren’t normal business circumstances, and interiorscapers are carefully navigating the cost of replacement conversation with clients.
Popular tactics include charging clients per regular contracted terms for replacement, charging at cost for replacement plants, asking clients to pay retail price for plants, or negotiating a hybrid deal entirely based on the state of the account.
During this time, each and every interiorscaper has encountered a variety of challenges and navigated a swiftly changing business landscape. As states and offices slowly re-open, interiorscapers are met with the task of reviving plants, customer accounts, and figuring out what it means to return to a new normal.
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