Flat Rockafiller Faux Landscaping Rocks-Black-Box

We offer a 30-day return window from invoice date on all products except fiberglass items (due to their custom-painted nature), custom fabricated items such as aluminum planters, planters with added drainage holes, and clearance items. All authorized returns will be refunded the total order amount minus a restocking fee of 30% of the order subtotal and the cost of shipping both to and from the customer’s location. Returns must be received in sellable condition, otherwise credit is subject to our discretion. No returns will be accepted without advance consent.

Claims or Shortages

For orders delivered via freight, visible signs of damage during shipping must be noted on the receipt at time of delivery. For these or any other damages or shortages, we must also be notified within 2 business days of receipt. Failure to notify us within this timeframe may affect our ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. The customer must keep all shipping boxes, packing material, and damaged item(s) for the carrier to inspect before any reimbursement or credit will be given.

Cancellations

Cancellation requests must be received prior to shipping. In the event of cancellation after shipping, and/or if the shipment is refused by the customer, the customer will be responsible for a 30% restocking fee of the order subtotal plus the cost of shipping both to and from the customer’s location.