We offer Standard Ground shipping (via FedEx or UPS) as well as LTL Freight, depending on item size and order volume. View detailed shipping information.
We offer a 30-day return window from invoice date on all products except fiberglass items (due to their custom-painted nature), custom-fabricated items such as aluminum planters, planters with added drainage holes, and clearance items. All authorized returns will be refunded the total order amount minus a restocking fee of 30% of the order subtotal and the cost of shipping both to and from the customer's location. Returns must be received in sellable condition, otherwise credit is subject to our discretion. No returns will be accepted without advance consent.
Cancellation requests must be received prior to shipping. In the event of cancellation after shipping, and/or if the shipment is refused by the customer, the customer will be responsible for a 30% restocking fee of the order subtotal plus the cost of shipping both to and from the customer's location.
Orders requiring same-day processing (picking, packing, or shipping) in order to meet a delivery date set by the customer will be assessed a fee of $100 or 3% of the net order total, whichever is greater.
Any damage or shortages must be reported to us within 2 business days of delivery. For freight deliveries, any visible damage must also be noted on the delivery receipt at the time of delivery. Failure to notify us within 2 business days of delivery may limit our ability to replace products at no charge, as carriers enforce strict deadlines for filing claims. All original packaging, packing materials, and damaged items must be retained for carrier inspection. Reimbursement or credit cannot be issued until the carrier has completed its inspection.
Payment for all orders must be processed prior to shipment unless the customer has an approved credit account or a pending credit application with NewPro Containers. Pricing for each order is determined by the most current available price list at the time of shipment. Prices are subject to change without notice. Current price lists are available at newprocontainers.com/pages/catalog-price-list.
Acceptance by NewPro Corp of any order from the customer will be subject to the Terms and Conditions of Sale and the customer shall be deemed to have purchased with full knowledge of these conditions. All orders shipped are prepaid unless customer has submitted a credit application. All credit applications are subject to approval by NewPro Corp.