Terms & Conditions

Effective Date: April 21, 2026

Terms & Conditions of Sale
Ordering & Fulfillment
Shipping Policy
Pricing & Fees
Delivery, Claims & Returns
Credit & Collections
Website & Account Use
Contact Information

1. Terms & Conditions of Sale

Acceptance by NewPro Containers of any order from the Customer will be subject to the Terms and Conditions of Sale and the Customer shall be deemed to have purchased with full knowledge of these conditions.

2. Ordering & Fulfillment

Payment Overview

Payment for all orders must be processed prior to shipment unless the customer has an approved credit account or a pending credit application with NewPro Containers. Pricing for each order is determined by the most current available price list at the time of shipment. Prices are subject to change without notice. Current price lists are available at newprocontainers.com/pages/catalog-price-list.

Payment Terms

Standard payment terms offered are:

Payment in Advance
Net 15
Net 30

Payment terms may be modified or revoked at any time based on account standing and payment history. Invoices are due according to approved payment terms and are considered paid when funds have cleared.

Account Standing

Customers are expected to maintain accounts in good standing by paying invoices on time and in full. Failure to maintain timely payment may result in changes to payment terms or credit restrictions.

Rush Orders

Orders requiring same-day processing (picking, packing, or shipping) in order to meet a delivery date set by the customer will be assessed a fee of $100 or 3% of the net order total, whichever is greater.

Inventory Reservation & Storage

Our warehouse is designed to support efficient order fulfillment and product flow. It is not intended for long-term storage of completed orders. The following outlines how inventory is reserved and how storage fees may apply when shipment is delayed.

Pre-Orders with Deposit

Customers are encouraged to place orders in advance of their project timelines, ideally aligned with our inbound container shipments. In these cases, orders are received and shipped from our warehouse within a standard timeframe and do not incur storage fees.

Inventory Holds after Order Processing (“Hold Until” Requests)

A 7-day grace period is provided from the time an order is ready to ship. After the grace period, storage fees are typically calculated as a percentage of order value and increase with the duration of the hold.
Extended delays may be limited to a maximum of 90 days and may result in adjusted pricing, reduced discounts, or storage-related fees.

Cancellations

Cancellation requests must be received prior to shipping. In the event of cancellation after shipping, and/or if the shipment is refused by the customer, the customer will be responsible for a 30% restocking fee of the order subtotal plus the cost of shipping both to and from the customer's location.

3. Shipping Policy

For full details regarding shipping methods, transit times, freight delivery, and related policies, please refer to our Shipping Information page:

https://www.newprocontainers.com/pages/shipping-information

4. Pricing & Fees

Credit Card Surcharge

Credit card payments will incur a 3% processing fee applied to the total order amount, including applicable taxes. This fee is assessed on the full transaction value and is not subject to sales tax.

Import Surcharges

Import surcharges may apply and are clearly indicated in the price list and on applicable product pages on our website.

Late Payment Charges

Past-due balances may be subject to a service charge of up to 2% per month (24% annually) or the maximum rate permitted by law.

Returned Payments

Payments returned due to insufficient funds (NSF), failed ACH, or other issues may result in:

A fee of up to $35 per occurrence
Requirement for alternative payment methods
Temporary suspension of account privileges

Credit Card Chargebacks

In the event of a credit card dispute or chargeback:

A fee of up to $35 per occurrence may be applied
Alternative payment methods may be required
Orders may be suspended until resolved

5. Delivery, Claims & Returns

Claims or Shortages

Any damage or shortages must be reported to us within 2 business days of delivery. For freight deliveries, any visible damage must also be noted on the delivery receipt at the time of delivery. Failure to notify us within 2 business days of delivery may limit our ability to replace products at no charge, as carriers enforce strict deadlines for filing claims. All original packaging, packing materials, and damaged items must be retained for carrier inspection. Reimbursement or credit cannot be issued until the carrier has completed its inspection.

Returns

We offer a 30-day return window from invoice date on all products except fiberglass items (due to their custom-painted nature), custom-fabricated items such as aluminum planters, planters with added drainage holes, and clearance items. All authorized returns will be refunded the total order amount minus a restocking fee of 30% of the order subtotal and the cost of shipping both to and from the customer's location. Returns must be received in sellable condition, otherwise credit is subject to our discretion. No returns will be accepted without advance consent.

6. Credit & Collections

Payment Requirements for Past Due Accounts

If an invoice becomes 15 days past due, NewPro Containers may:

Place the account on credit hold
Delay or suspend order processing and shipments
Require alternative payment methods prior to releasing orders

For accounts with past-due balances, NewPro Containers may also require payment by credit card prior to order release, and a credit card processing fee of up to 3% of the transaction amount.

Collections and Legal

Accounts may be referred to a third-party collection agency in the event of nonpayment. Legal actions shall be handled in Hamilton County, Indiana.

7. Website & Account Use

Your Account

By using this site you acknowledge that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may use newprocontainers.com only with involvement of a parent or guardian. Newprocontainers.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Product Descriptions

Newprocontainers.com and its affiliates attempt to be as accurate as possible. However, newprocontainers.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by newprocontainers.com itself is not as described, your sole remedy is to return it in unused condition (or compliant with our return policy).

Sales Material

For accuracy in seeing samples of colors and finishes, color chips are available upon request. Color sales sheets and printed materials are available for your sales department upon request.

Downloadable Material

Visit www.containerguide.com to assist with sales to clients. This resource is free of NewPro Containers branding, contact information, and pricing.

Third-Party Links

Certain links are provided that may lead to websites maintained by third parties over which we have no control.

8. Contact Information

Call us: +1 (800) 869-9285
Email us: [email protected]
Live chat: Available during business hours; click the blue icon in the lower-right corner of your browser screen to access

Customer Service Hours
8AM – 5PM ET, Monday – Thursday
8AM – 4PM ET, Friday

This policy is effective as of April 21, 2026. By placing orders with NewPro Containers on or after the effective date, Customer acknowledges and agrees to the terms outlined in this policy. Continued placement of orders constitutes acceptance of these terms.