Shipping Information

Acceptance by NewPro Corp of any order from the customer will be subject to the Terms and Conditions of Sale and the customer shall be deemed to have purchased with full knowledge of these conditions. All orders shipped are prepaid unless customer has submitted a credit application.  All credit applications are subject to approval by NewPro Corp.

Terms and Pricing

All orders shipped are prepaid (VISA and MasterCard credit cards are accepted) unless customer has submitted a credit application. All credit applications are subject to approval by NewPro Corp.  The prices applicable for each order will be the prices set forth by the current price list at the time of shipment. Prices are subject to change without notice.

Freight, Shipping and Handling

Calculate your own freight any time without the hassle of calling for a freight quote. Our zone freight policy now applies to all orders including FedEx/UPS ground shipments or LTL pallet orders.* Add the percentage to the net price of your order total to calculate your shipping and handling cost. Any order of $200 or less will be charged actual shipping and handling costs that may exceed the zone percentages. *Larger fiberglass, metal, or outdoor planters—generally with one dimension of 24” or larger—ship LTL on pallets. The minimum LTL freight charge for the continental US is $150 excluding CA, WA, OR, & NY. The minimum freight charge for CA, WA, OR, & NY is determined via the chart below.

Note: These policies only apply for shipments within the continental United States. For shipments outside of the US, please contact our Customer Service Department to obtain a freight quote.

ZONE SHIPPING % MINIMUM LTL FREIGHT CHARGE
 Zone 1   17% on orders over $1,000   $170
 Zone 2   18% on orders over $1,000   $180
 Zone 3   20% on orders over $1,450  $290
 Zone 4   24% on orders over $1,450   $290


Additional charges that may apply to your order.
Add $75 - Do you need a liftgate? Most trucking companies require a liftgate if you don’t have a receiving dock.
Add $20 - Do you require a phone call from the shipping company in advance of your order being delivered?
Add $100 - Is this a residential and/or limited access delivery location? This may include delivering to a home business, remote location, campus, etc.
Rushed Order - If an order placed after 12pm Eastern Time needs to be processed same day (picked, packed, painted, or shipped, etc) in order to meet a delivery date set by the customer, a fee of $50 or 3% of the order total, whichever is greater, will be applied to expedite the order.

 

Shipping Map

 

Cancellations

Cancellation of orders must be received prior to shipping. In the event of cancellation after shipping, and the shipment is refused, the customer will be responsible for a 50% restocking fee on the entire order.

Method of Delivery

Whenever possible, domestic shipments will be made via UPS (United Parcel Service), or FedEx Ground. It is our policy to ship via the most economical means possible. Air freight shipments and optional expedited delivery services from some shippers are available upon request at additional cost to the purchaser. Export shipments must be arranged on an individual shipping destination basis.

Claims or Shortages

NewPro must be notified of all damage claims or shortages within 5 days upon receipt of the merchandise. Failure to notify NewPro within this time frame may affect the ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. Customer must keep all shipping boxes, packing material, and damaged item(s) for the carrier to inspect before any reimbursement or credit will be given.

Returns

No returns will be accepted without NewPro’s advance consent. All authorized returns carry a restocking fee of 50% to cover shipping and handling to customer’s location and call tag shipping for pick up and return to NewPro’s warehouse. Authorized returns must be received in sellable condition otherwise credit is subject to withholding. There is a 30 day limit on all returns from the date of the invoice. Unauthorized returns will be refused. Only in-stock items are returnable. There are no returns on Rockafiller™ products, ceramic in-stock planters, and over-sized planters shipped via pallet.

When Will My Order Ship?

NewPro ShippingIn-stock containers and accessories will ship same day if the order is placed before 12PM ET. Orders received after 12PM will ship the next business day. Call a Customer Service Expert to confirm product availability, shipping information, or to obtain a quote for expedited delivery.


Contact Information

Call us at 800.869.9285.
Email us at [email protected].


Customer Service Hours
8AM - 5PM ET Mon - Thurs
8AM - 4PM ET Fri