Fiberglass lead time:
3 to 5 Business Days
Terms and Conditions
- Terms & Conditions of Sale
- Advanced Payment
- Shipping & Freight Costs
- Cancellations
- Returns
- Claims or Shortages
- Your Account
- Product Descriptions
- Sales Material
- Downloadable Material
- Third Party Links
- Contact Info
Terms & Conditions of Sale
Acceptance by NewPro Corp of any order from the Customer will be subject to the Terms and Conditions of Sale and the Customer shall be deemed to have purchased with full knowledge of these conditions.
Advanced Payment
Payment for all orders must be processed prior to shipment unless the customer has an approved credit account or a pending credit application with NewPro Corp. Pricing for each order is determined by the most current available price list at the time of shipment. Prices are subject to change without notice. Current price lists are available here.
Orders $500.01 and above
Our zone-based pricing applies to both ground shipments (via FedEx or UPS) and LTL pallet orders.* Locate your zone below and add the percentage to the net total of your order (pre-tax) to calculate your shipping and handling costs.
Orders up to $500
Standard ground orders that are $500 or less before tax are calculated by your Zone % + $19.95, with a minimum shipping cost of $24.95.
Shipping to Alaska, Hawaii, and outside the U.S.
Please reach out to our team to discuss shipping options, cost, and timeline.
*Larger fiberglass, metal, and outdoor planters—generally with any dimension of 24” or larger—ship LTL on pallets. See below for minimum LTL freight charge.
| ZONE | SHIPPING % | MINIMUM LTL FREIGHT CHARGE |
|---|---|---|
| Zone 1 | 17% | $275 |
| Zone 2 | 18% | $325 |
| Zone 3 | 20% | $425 |
| Zone 4 | 24% | $500 |
| Example: Net order total of $1,500 shipped to a commercial address in Texas | |
|---|---|
| $1,500 | Net Order Total |
| $325 | Base shipping/freight & handling (18% of order total) |
| $80 | Order requires a liftgate |
| $1,905 | Order total including shipping & handling |
Important Information for Freight Orders
Commercial Liftgate Service - Additional $80
Liftgate service is required by most freight carriers delivering to a commercial location without a receiving dock.
Limited Access & Residential (Includes Liftgate Service) - Additional $200
Freight orders with delivery to (1) a commercial site not accessible by a semi-truck with trailer, or (2) any residential location, require additional services including vehicle transfer and liftgate service. Please note that freight carriers cannot guarantee specific delivery time windows for these addresses.
Cancellations
Cancellation requests must be received prior to shipping. In the event of cancellation after shipping, and/or if the shipment is refused by the customer, the customer will be responsible for a 30% restocking fee of the order subtotal plus the cost of shipping both to and from the customer’s location.
Returns
We offer a 30-day return window from invoice date on all products except fiberglass items (due to their custom-painted nature), customfabricated items such as aluminum planters, planters with added drainage holes, and clearance items. All authorized returns will be refunded the total order amount minus a restocking fee of 30% of the order subtotal and the cost of shipping both to and from the customer’s location. Returns must be received in sellable condition, otherwise credit is subject to our discretion. No returns will be accepted without advance consent.
Claims or Shortages
For orders delivered via freight, visible signs of damage during shipping must be noted on the receipt at time of delivery. For these or any other damages or shortages, we must also be notified within 2 business days of receipt. Failure to notify us within this timeframe may affect our ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. The customer must keep all shipping boxes, packing material, and damaged item(s) for the carrier to inspect before any reimbursement or credit will be given.
Your Account
By using this site you acknowledge that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may use newprocontainers.com only with involvement of a parent or guardian. Newprocontainers.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Product Descriptions
Newprocontainers.com and its affiliates attempt to be as accurate as possible. However, newprocontainers.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by newprocontainers.com itself is not as described, your sole remedy is to return it in unused condition (or compliant with our return policy).
Printed Sales Materials and Color Chip Samples
For accuracy in seeing samples of colors and finishes, color chips are available upon request. Color sales sheets and printed materials are available for your sales department upon request.
Downloadable Images
Visit www.containerguide.com for downloadable images of our products. Use this site as your own to assist you with sales and clients, free of the NewPro name, contact information, and pricing.
Third Party Links
Certain links are provided that may lead to websites maintained by third parties over which we have no control.
Contact Info
Call us at 800.869.9285.
Email us at [email protected].
Customer Service Hours
8AM - 5PM ET Mon - Thurs
8AM - 4PM ET Fri