Terms and Conditions

  1. Terms
  2. Pricing
  3. Freight
  4. Cancellations
  5. Returns
  6. Claims or Shortages 
  7. Your Account
  8. Product Descriptions
  9. Sales Material
  10. Downloadable Material
  11. Third Party Links
  12. Contact Info
  13. Temporary 5% Inbound Freight Surcharge


Acceptance by NewPro Corp of any order from the Customer will be subject to the Terms and Conditions of Sale and the Customer shall be deemed to have purchased with full knowledge of these conditions.


All orders shipped are prepaid unless customer has submitted a credit application. All credit applications are subject to approval by NewPro Corp. Any payments from first-time and other non-established online customers are to be made with a credit card (VISA, MC, AMEX) via the website. 


The prices applicable for each order will be the prices set forth by our current price list at the time of shipment. Prices are subject to change without notice. Most current prices are always available online. Prices on the newprocontainers.com website reflect wholesale prices for registered industry users only. You must register and/or login to view wholesale product pricing. Downloadable pricebook also available after registration and login are complete.

Freight, Shipping and Handling

Calculate your own freight any time without the hassle of calling for a freight quote. Our zone freight policy now applies to all orders including FedEx/UPS ground shipments or LTL pallet orders.* Add the percentage to the net price of your order total to calculate your shipping and handling cost. Any order of $200 or less will be charged actual shipping and handling costs that may exceed the zone percentages. *Larger fiberglass, metal, or outdoor planters—generally with one dimension of 24” or larger—ship LTL on pallets. The minimum LTL freight charge for the continental US is $150 excluding CA, WA, OR, & NY. The minimum freight charge for CA, WA, OR, & NY is $230.

Note: These policies only apply for shipments within the continental United States. For shipments outside of the US, please contact our Customer Service Department to obtain a freight quote.

Additional charges that may apply to your order.
Add $50 - Do you need a liftgate? Most trucking companies require a liftgate if you don’t have a receiving dock.
Add $20 - Do you require a phone call from the shipping company in advance of your order being delivered?
Add 2% - Is this a residential and/or limited access delivery location? This may include delivering to a home business, remote location, campus, etc.


Shipping Map


Cancellation of orders must be received prior to shipping. In the event that cancellation is made after shipping, and the shipment is refused, the customer will be responsible for a 50% restocking fee on the entire order.  


Return Policy

No returns will be accepted without our advanced consent. All authorized returns carry a restocking fee of 50% to cover shipping and handling to customer’s location and call tag shipping for pick up and return to NewPro’s warehouse. Authorized returns must be received in the condition you received them and in the original box and packaging otherwise credit is subject to withholding. There is a 30 day limit on all returns from the date of the invoice. Unauthorized returns will be refused.  Only stocked items are eligible for return. No returns on RockafillerTM products, ceramic planters, fiberglass planters, or oversized planters shipped via pallet.


Claims or Shortages

We thoroughly inspect all packages before shipping and great care is taken to ensure that all of our products are adequately packaged. Unfortunately, damages do occassionally occur during shipping. Before signing to accept your shipment, we encourage you to inspect all packages.

Please follow steps indicated below to ensure the carrier's liability in the event of a damaged shipment:

  • Immediately count all boxes.
  • Examine exterior for any visible damage.
  • If you suspect damage has occurred, open cartons in the presence of the driver.
  • If notable damage is found, indicate the nature and extent of damage on the bill of lading or freight bill if signing to accept, or you may refuse to accept any damaged package noting that the box is being refused due to damage.

Sometimes damages are not apparent and are not discovered until after the driver has already left. In the event that this occurs, please immediately contact NewPro at 800.869.9285 so that we may replace the damaged merchandise to you and file a claim with the carrier.

NewPro must be notified of all damage claims or shortages within 5 days upon receipt of the merchandise. Failure to notify us within this time frame may affect the ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. You MUST keep all shipping boxes, packing material, and the damaged item(s) for the carrier to inspect before any reimbursement or credit will be given


Your Account

By using this site you acknowledge that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may use newprocontainers.com only with involvement of a parent or guardian. Newprocontainers.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Product Descriptions

Newprocontainers.com and its affiliates attempt to be as accurate as possible. However, newprocontainers.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by newprocontainers.com itself is not as described, your sole remedy is to return it in unused condition (or compliant with our return policy).


Printed Sales Materials and Color Chip Samples

For accuracy in seeing samples of colors and finishes, color chips are available upon request. Color sales sheets and printed materials are available for your sales department upon request.


Downloadable Images

Visit www.containerguide.com for downloadable images of our products. Use this site as your own to assist you with sales and clients, free of the NewPro name, contact information, and pricing.


Third Party Links

Certain links are provided that may lead to websites maintained by third parties over which we have no control.


Contact Info

Call us at 800.869.9285.
Email us at [email protected].

Customer Service Hours
8AM - 5PM ET Mon - Thurs
8AM - 4PM ET Fri


Temporary 5% Inbound Freight Surcharge

To help mitigate unusually high inflationary pressures and inbound freight rates, we are implementing a 5% surcharge to order subtotals—applied before adding outbound shipping to orders—starting 6/14/21. Our hope is that supply chain rates will return to more reasonable levels, which in turn, would allow us to reduce or eliminate the surcharge.