Terms and Conditions

  1. Terms
  2. Pricing
  3. Freight
  4. Cancellations
  5. Returns
  6. Claims or Shortages 
  7. Your Account
  8. Product Descriptions
  9. Sales Material
  10. Downloadable Material
  11. Third Party Links
  12. Contact Info

 

Acceptance by NewPro Corp of any order from the Customer will be subject to the Terms and Conditions of Sale and the Customer shall be deemed to have purchased with full knowledge of these conditions.
 

Terms

All orders shipped are prepaid unless customer has submitted a credit application. All credit applications are subject to approval by NewPro Corp. Any payments from first-time and other non-established online customers are to be made with a credit card (VISA, MC, AMEX) via the website. 
 

Pricing

The prices applicable for each order will be the prices set forth by our current price list at the time of shipment. Prices are subject to change without notice. Most current prices are always available online. Prices on the newprocontainers.com website reflect wholesale prices for registered industry users only. You must register and/or login to view wholesale product pricing. Downloadable pricebook also available after registration and login are complete.
 

Freight

Standard Items

Prices and shipping percentages are designed for wholesale trade customers that purchase in volume. Due to the packaging inefficiencies of smaller orders; actual freight will be added to all orders under $200.
 
NewPro Pricing no longer includes shipping & handling. Shipping charges will now be determined by shipping destination. (See chart below)
 
Over-sized Items
 
Large plant containers (generally larger than 24" in diameter) will be charged actual freight. Please call for freight quote. 
 
Note: These policies only apply for shipments within the continental United States. For shipments outside of the US, please contact our Customer Service Department to obtain a freight quote.

Shipping Map

Cancellations

Cancellation of orders must be received prior to shipping. In the event that cancellation is made after shipping, and the shipment is refused, the customer will be responsible for a 50% restocking fee on the entire order.  
 

Returns

Return Policy

No returns will be accepted without our advanced consent. All authorized returns carry a restocking fee of 50% to cover shipping and handling to customer’s location and call tag shipping for pick up and return to NewPro’s warehouse. Authorized returns must be received in the condition you received them and in the original box and packaging otherwise credit is subject to withholding. There is a 30 day limit on all returns from the date of the invoice. Unauthorized returns will be refused.  Only stocked items are eligible for return. No returns on RockafillerTM products, ceramic planters, fiberglass planters, or oversized planters shipped via pallet.

 

Claims or Shortages

We thoroughly inspect all packages before shipping and great care is taken to ensure that all of our products are adequately packaged. Unfortunately, damages do occassionally occur during shipping. Before signing to accept your shipment, we encourage you to inspect all packages.

Please follow steps indicated below to ensure the carrier's liability in the event of a damaged shipment:

  • Immediately count all boxes.
  • Examine exterior for any visible damage.
  • If you suspect damage has occurred, open cartons in the presence of the driver.
  • If notable damage is found, indicate the nature and extent of damage on the bill of lading or freight bill if signing to accept, or you may refuse to accept any damaged package noting that the box is being refused due to damage.
     

Sometimes damages are not apparent and are not discovered until after the driver has already left. In the event that this occurs, please immediately contact NewPro at 800.869.9285 so that we may replace the damaged merchandise to you and file a claim with the carrier.

NewPro must be notified of all damage claims or shortages within 5 days upon receipt of the merchandise. Failure to notify us within this time frame may affect the ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. You MUST keep all shipping boxes, packing material, and the damaged item(s) for the carrier to inspect before any reimbursement or credit will be given

 

Your Account

By using this site you acknowledge that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may use newprocontainers.com only with involvement of a parent or guardian. Newprocontainers.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

 

Product Descriptions

Newprocontainers.com and its affiliates attempt to be as accurate as possible. However, newprocontainers.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by newprocontainers.com itself is not as described, your sole remedy is to return it in unused condition (or compliant with our return policy).

 

Printed Sales Materials and Color Chip Samples

For accuracy in seeing samples of colors and finishes, color chips are available upon request. Color sales sheets and printed materials are available for your sales department upon request.

 

Downloadable Images

Visit www.containerguide.com for downloadable images of our products. Use this site as your own to assist you with sales and clients, free of the NewPro name, contact information, and pricing.

 

Third Party Links

Certain links are provided that may lead to websites maintained by third parties over which we have no control.

 

Contact Info

Call us at 800.869.9285.
Email us at customer-service@newprocontainers.com.

Customer Service Hours
8AM - 5PM ET Mon - Thurs
8AM - 4PM ET Fri