Fiberglass lead time:
3 to 5 Business Days
Customer Support & FAQs
Shipping & Freight Costs
Standard Ground
Applies to most orders with item dimensions under 24".
How it's calculated:
- Orders up to $500: Zone % + $19.95 handling. $24.95 minimum.
- Orders of $500.01 and above: Zone % only.
Percentages are based on order subtotal (pre-tax).
LTL Freight (palletized / larger items ≥ 24")
Applies to any order value.
How it's calculated: Zone % of order subtotal, subject to a per-zone minimum.
Extra services (e.g., liftgate, limited access, appointment) may apply where required. See below for details.
Shipping to Alaska, Hawaii, and outside the U.S.
Please reach out to our team to discuss shipping options, cost, and timeline.
*Larger fiberglass, metal, and outdoor planters—generally with any dimension of 24" or larger—ship LTL on pallets. See below for minimum LTL freight charge.
| ZONE | SHIPPING % | MINIMUM LTL FREIGHT CHARGE |
|---|---|---|
| Zone 1 | 17% | $275 |
| Zone 2 | 18% | $325 |
| Zone 3 | 20% | $425 |
| Zone 4 | 24% | $500 |
| Example: Net order total of $1,500 shipped to a commercial address in Texas | |
|---|---|
| $1,500 | Net Order Total |
| $325 | Base shipping/freight & handling (18% of order total) |
| $80 | Order requires a liftgate |
| $1,905 | Order total including shipping & handling |
Important Information for Freight Orders
Commercial Liftgate Service - Additional $80
Liftgate service is required by most freight carriers delivering to a commercial location without a receiving dock.
Limited Access & Residential (Includes Liftgate Service) - Additional $200
Freight orders with delivery to (1) a commercial site not accessible by a semi-truck with trailer, or (2) any residential location, require additional services including vehicle transfer and liftgate service. Please note that freight carriers cannot guarantee specific delivery time windows for these addresses.
Order Information
Terms & Conditions of Sale
Acceptance by NewPro Corp of any order from the customer will be subject to the Terms and Conditions of Sale and the customer shall be deemed to have purchased with full knowledge of these conditions. All orders shipped are prepaid unless customer has submitted a credit application. All credit applications are subject to approval by NewPro Corp.
Advanced Payment
Payment for all orders must be processed prior to shipment unless the customer has an approved credit account or a pending credit application with NewPro Corp. Pricing for each order is determined by the most current available price list at the time of shipment. Prices are subject to change without notice. Current price lists are available here.
Rush Orders
Ground orders placed after 12pm ET requiring same-day processing (picking, packing, or shipping) in order to meet a delivery date set by the customer will be assessed a fee of $100 or 3% of the net order total, whichever is greater.
Cancellations
Cancellation requests must be received prior to shipping. In the event of cancellation after shipping, and/or if the shipment is refused by the customer, the customer will be responsible for a 30% restocking fee of the order subtotal plus the cost of shipping both to and from the customer’s location.
Claims or Shortages
For orders delivered via freight, visible signs of damage during shipping must be noted on the receipt at time of delivery. For these or any other damages or shortages, we must also be notified within 2 business days of receipt. Failure to notify us within this timeframe may affect our ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. The customer must keep all shipping boxes, packing material, and damaged item(s) for the carrier to inspect before any reimbursement or credit will be given.
Returns
We offer a 30-day return window from invoice date on all products except fiberglass items (due to their custom-painted nature), custom fabricated items such as aluminum planters, planters with added drainage holes, and clearance items. All authorized returns will be refunded the total order amount minus a restocking fee of 30% of the order subtotal and the cost of shipping both to and from the customer’s location. Returns must be received in sellable condition, otherwise credit is subject to our discretion. No returns will be accepted without advance consent.
Managing Your Account
My email address has changed. How do I update this information to my current account?
Your email and other profile information can be updated once you've logged in to your account here.
How do I add or remove a payment method from my account?
For security purposes, NewPro does not store your credit information via our website. If you need to update this information, please call 1.800.869.9285 and speak to one of our Customer Service Experts.
How can I view my orders on the new NewPro site?
Log in to your account and select the "My Orders" tab that appears under the Account menu
Catalog & Price List
Do you have a catalog?
Digital color catalogs and price lists are available for download here. Our catalog is also available as an unbranded online flipbook at ContainerGuide.com.
Security & Privacy
How do I know it's safe to shop with you?
NewPro is committed to online security and we take safeguarding your information seriously. We use anti-virus protection to help us detect and prevent viruses, and our firewalls help block unauthorized access by individuals or networks. All e-commerce transactions are secured with a 256-bit encrypted SSL certificate and your information is kept secure.
Contact Information
Phone: 1-800-869-9285 (8AM - 5PM ET Mon - Thurs, 8AM - 4PM ET Fri)
Email: [email protected]