SHIPPING & DELIVERY
Do you charge for shipping?
Can you help me understand dimensional weight?
Dimensional weight comes into play when a large, yet lightweight item is being shipped. Light packages that take up a lot of room will actually cost carrier's money if they were to charge based on actual weight. Enter dimensional weight. Dimensional weight is a calculation of an assumed weight of a package based on its measurements. If the package's length x width x height / the carrier's dimensional factor is greater than the packages actual weight, the carrier will charge based on dimensional weight.
When will I get my order?
All instock orders placed before 12pm Eastern Time, will be shipped same day.
RETURNS & REFUNDS
Do you accept returns?
Click here to see our full Return Policy
How do I file a claim?
First of all, we apologize for the inconvenience. Click here to find full instructions on how to file a claim for damaged or missing items.
MANAGING YOUR ACCOUNT
My email address has changed. How do I update this information to my current account?
Your email and other profile information can be updated once you've logged in to your account here.
PAYMENT & PRICING
What forms of payment do you accept?
All orders shipped are prepaid unless customer has submitted a credit application. All credit applications are subject to approval by NewPro Corp.
How do I add or remove a payment method from my account?
For security purposes, NewPro does not store your credit information via our website. If you need to update this information, please call 1.800.869.9285 and speak to one of our Customer Service Experts.
How can I view my orders on the new NewPro site?
Log in to your account and select the "My Orders" tab that appears under the Account menu
Do you have a catalog?
How can I get assistance if I need it?
Call us at 800.869.9285.
Email us at firstname.lastname@example.org.
Customer Service Hours
8AM - 5PM ET Mon - Thurs
8AM - 4PM ET Fri
SECURITY & PRIVACY
How do I know it is safe to shop with you?
NewPro is committed to online security. We take safeguarding your information seriously. We feel strongly about our online security pledge because we value your trust. We use anti-virus protection to help us detect and prevent viruses, and our firewalls help block unauthorized access by individuals or networks. All e-commerce transactions are secured with a 256-bit encrypted SSL certificate and your information is kept secure.